[support] 00026 Missing Extension Manager in menus after CPS Patch

Author | Ellis Douglas

Version | 1.0

Updated | 20th Oct 2022

Categories | [support]

Overview

This article will explain missing links to Extension Manager after a recent CPS patch on a cluster server

Description

When trying to access the Extension Manager from Site or Quick Links it is not found and an error in the method server shows as similar message to below

ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - Bootstrap verification failed for '/Windchill_12.0/wex/packages/com.wincomplm/wex-log/bootstrap.xml' : Data consistency check failed
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - ***************************************************************************
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - WARNING - Software unverified, please contact Wincom support@wincom-plm.com
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - PACKAGE NOT LOADED
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - ***************************************************************************
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - Bootstrap verification failed for '/Windchill_12.0/wex/packages/com.wincomplm/wex-threading/bootstrap.xml' : Data consistency check failed
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - ***************************************************************************
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - WARNING - Software unverified, please contact Wincom support@wincom-plm.com
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - PACKAGE NOT LOADED
ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelManagerDelegate - ***************************************************************************

Solution

This is caused by some files not being identical in cluster nodes and master. Ensure that all files in the wex folder are the same for the master and nodes.

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Article details:
Published date: 20/10/2022 9:00AM
Last updated: 12/12/2022 9:40AM (edouglas@wincom-plm.com - edouglas@wincom-plm.com)
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Author: edouglas@wincom-plm.com (edouglas@wincom-plm.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/00026-missing-links-extension-manager