[support] 00018 Performance Advisor threading bug troubleshooting

Author | Daniel Ruiz

Created | 21st February 2022

Version | 1.0

State | Released

Categories | [windchill] [utilities] [troubleshooting]


The goal of this article is to provide the reader with a fix for the threading issue in Windchill’s Performance Advisor.

Description of the issue

Wincom-generated threads pollute the Performance Advisor, making its information unreadable. These threads are a normal part of the extension platform operation and do not have any other adverse effects


Head to the Windchill Extension Center and download the Threading utility:


Follow this guide in order to deploy the extension. The fix might take some minutes to take effect, and you shouldn’t need to restart the server after deploying.

Note: this is a system extension and will only appear if you enable those. Note: this will be fixed OOTB on Windchill 12.1.1

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Article details:
Published date: 21/02/2022 12:05PM
Last updated: 02/08/2022 8:48AM (edouglas@wincom-plm.com - edouglas@wincom-plm.com)
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Author: druiz@wincom-plm.com (druiz@wincom-plm.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/performance-advisor-threading-bug-troubleshooting