[support] 00006 - Extension fails to load due to unverified error

Author | Judith López

Version | 1.0

Updated | 19th Jan 2021

Categories | [support]

Applies To

All Windchill versions.

Description

The extension does not function correctly and the following error appears

INFO  : wt.system.err  - 2020-02-05 08:02:07 ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelPackageScanner - Package verification failed under 'w:\ptc\Windchill\wex\packages\com.wincomplm\xxxxxx
INFO  : wt.system.out  - ***************************************************************************
INFO  : wt.system.out  - WARNING - Software unverified, please contact Wincom support@wincom-plm.com
INFO  : wt.system.out  - PACKAGE NOT LOADED
INFO  : wt.system.out  - ***************************************************************************

Solution

The extension files have been altered or changed post installation or an unauthorized extension was installed.

Contact Wincom Support: support@wincom-plm.com