[support] 00017 SiliconExpert Connect - Troubleshooting Guide

Author | unknown

Version | 1.0

Updated | unknown

Categories | [support]

Article # | 00017


Blank screen

If the following screen occurs after login, it indicates no data was sent to the SiliconExpert server:


The most likely cause of this is the misconfiguration of the extension:

  • Check the correct attributes are selected in Attribute mode
  • Check the settings in SUMA mode include valid status for the links (e.g. preferred)
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Article details:
Published date: 11/08/2019 10:10AM
Last updated: 02/08/2022 8:48AM (edouglas@wincom-plm.com - edouglas@wincom-plm.com)
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Author: simonh@wincom-consulting.com (simonh@wincom-consulting.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/siliconexpert-connect-troubleshooting-guide