[support] 00005 - Extensions fails to show in the menus or fails to execute

Author | Judith López

Version | 1.0

Updated | 19th Sept 2021

Categories | [support]

Applies to

All Windchill versions.


  • Extension fails to perform as expected
  • Configuration icon does not appear in manager
  • UI does not load - empty menu slots


  1. Check the lock file does not exist, delete it if it does and the system has been started for several minutes

this may correct the problem, no restart is required

  1. Access the Wex Shell.

Once loaded check the extensions have loaded correctly.


This is an example of a missing extension.

Load the missing extension to correct the problem.

Contact support to resolve the issue if it is not.

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Article details:
Published date: 19/01/2021 12:10PM
Last updated: 20/06/2021 3:16PM (simonh@wincom-plm.com - simonh@wincom-plm.com)
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Author: jlopez@wincom-plm.com (jlopez@wincom-plm.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/extension-fails