[support] 00020 Extension installation failed error

Author | Ellis Douglas

Version | 1.0

Updated | 02nd Aug 2022

Categories | [support]

Overview

This article will explain an error when installing an extension and how to rectify it.

Description

There is an error when installing an extension that comes up as ATTENTION: Extension installation failed: Extension is not approved to install on the platform.

file

This is because wex-audit is configured to only allow Windchill+ Approved extensions to be installed.

Solution

Go to configuration of Wex Audit, select No and click update. Note: This can only be done by Site Admins. file

Was this article helpful? Votes: 0
Article details:
Published date: 02/08/2022 9:11AM
Last updated: 02/08/2022 9:12AM (edouglas@wincom-plm.com - edouglas@wincom-plm.com)
Share article: 
Author: edouglas@wincom-plm.com (edouglas@wincom-plm.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/ext-install-fail