[support] 00002 - Extension fails to load with unverified error

Author | Judith López

Version | 1.0

Updated | 19th Jan 2021

Categories | [support]

Applies to

• Upgrade to Windchill 12.0.1

Description

The extension fails to load and returns this unverified error:

INFO  : wt.system.err  - 2020-35-28 16:35:26 ERROR com.wincomplm.wex.kernel.impl.manager.WexKernelPackageScanner - Package verification failed under 'w:\ptc\Windchill\wex\packages\com.wincomplm\wex-deploy'
INFO  : wt.system.out  - ***************************************************************************
INFO  : wt.system.out  - WARNING - Software unverified, please contact Wincom support@wincom-plm.com
INFO  : wt.system.out  - PACKAGE NOT LOADED
INFO  : wt.system.out  - ***************************************************************************

Solution

If this issue happens following an upgrade to 12.0.1 then please install the latest platform here.

NOTE: Ensure your system is shutdown before running this installer.