[support] 00003 - System/Platform Issues: Continuous spinner

Author | Judith López

Version | 1.0

Updated | 19th Jan 2021

Categories | [support]

Applies to

All Windchill verisons.


  • Manager has continuous spinner and the 504 exception
  • Quick Links has spinner and does not appear
  • Wex Shell does not start


This problem is due to the Windchill Extension kernel have a lock state. This may be caused by a rare code exception in an extension.

Execute the following URLs:


If this does not resolve the issue, execute:


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Article details:
Published date: 19/01/2021 11:32AM
Last updated: 10/02/2021 12:10PM (jlopez@wincom-plm.com - jlopez@wincom-plm.com)
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Author: jlopez@wincom-plm.com (jlopez@wincom-plm.com)
Permalink: https://windchill-extensions.ptc.com/kb/articles/continuous-spinner